Privacy Policy

Last updated 23 August 2026

Apna Dookan ("we", "us") operates this website to sell groceries for delivery and pickup. This policy explains what personal data we collect, why, and the rights you have over it under the EU General Data Protection Regulation (GDPR).

1. What we collect

When you create an account, place an order, or use guest checkout, we collect:

Contact details — name, email address, phone number.
Delivery addresses you save or enter at checkout.
Order history — items purchased, amounts paid, delivery/pickup preferences, order status.
Guest checkout details — the same contact and delivery information, tied to a temporary account.

We do not collect payment card details ourselves — Cash on Delivery is currently our only payment method, so no card information passes through our systems.

2. Why we use it

To create and fulfil your orders, including coordinating delivery or pickup.
To send order confirmations, status updates, and respond to support requests.
To process refund or exchange requests you submit.
To apply promotions or coupon codes you use, and prevent abuse of usage limits.
To improve our catalog and service based on aggregate order patterns.

3. Who we share it with

We share order and delivery details with our own delivery staff so they can fulfil your order. We do not sell your personal data to third parties. If we introduce a third-party payment processor or delivery courier in the future, this policy will be updated before that data sharing begins.

4. How long we keep it

We retain order records for as long as your account is active and for a reasonable period afterward for accounting and dispute-resolution purposes. You can request deletion of your account data at any time (see Section 6).

5. Cookies

We use essential cookies to keep you signed in and remember your cart. We do not use third-party advertising or tracking cookies.

6. Your rights

Under GDPR, you have the right to:

Access the personal data we hold about you.
Correct inaccurate data (most of this you can edit directly in your account).
Request deletion of your data, subject to legal record-keeping requirements.
Object to or restrict certain processing.
Request a copy of your data in a portable format.

To exercise any of these rights, contact us at our support team.

7. Changes to this policy

We may update this policy as our service changes. Material changes will be reflected by updating the date at the top of this page.