Refund Policy

• An item arrived damaged or spoiled.
• An item was missing from your delivery or pickup.
• You received the wrong item.
• An item was out of stock and we couldn't offer a substitute you wanted.

From your account's order history, open the affected order and submit a refund or exchange request — you can attach a photo as evidence. You can do this from your order history. Our team reviews every request and responds with a decision; approved refunds are issued to your original payment method (currently Cash on Delivery orders are refunded in cash or credited to a future order, whichever we agree with you).

Please submit refund or exchange requests as soon as possible after delivery or pickup, ideally within 48 hours, so we can review the issue while it's fresh — especially for perishable items.

• Change of mind after an order has already shipped or been picked up.
• Items consumed or used, except where the defect itself is the reason for the claim.
• Requests submitted well after delivery with no evidence of an issue.

If you want to cancel rather than request a refund after the fact, you can cancel directly from your order page any time before it ships or is ready for pickup — no refund process needed since you won't be charged for a cancelled order.

Questions about a specific order are best handled through that order's refund/exchange request so we have the full context, or you can reach us directly at our support team.